Maintaining a positive, productive, and profitable workplace requires employees who are engaged in their job and committed to giving their best every day. Engaged employees work harder and are willing to go the extra mile because they feel connected to their company. In a retail environment, such as furniture sales, employees who are committed and dedicated to their work help to increase sales and annual revenues while promoting customer loyalty and satisfaction. Satisfied employees are also much less likely to leave their jobs. Reduced employee turnover means that furniture retailers can save on the significant costs associated with hiring and training new workers.
Despite the many benefits that come with employee engagement, many business owners are failing or simply not trying to cultivate an engaged workplace. In fact, recent research found that nearly 35 percent of the American retail workforce is disengaged from their jobs. Fortunately, retail business leaders who are interested in boosting engagement among their employees can find success by following a few simple tips.
Make Communication and Positivity a Priority
Communication is a crucial aspect of business operations for companies of all sizes. Business leaders who communicate their expectations to each employee will have greater success in attaining overall company goals. In addition to providing clear guidance and instruction, prioritizing communication in the workplace also involves embracing transparency and accessibility. Retail employees who view managers and owners as another part of the team that is available to assist them will have a deeper sense of investment in their work and the company.
Focusing on positive communication and taking time out to thank employees for their work are other ways that business leaders can improve workplace morale and engagement. Overly critical work environments are stressful and prevent employees from speaking their minds. Supportive and positive workplaces, on the other hand, foster engagement and motivate employees to perform at their very best.
Hire and Provide Support for Strong Managerial Staff
Much of the responsibility for promoting employee engagement lies with managers. The most successful managerial staff members are those who want their people to succeed and will provide the support and guidance they need to do so. Effective managers also understand their employees’ strengths and value their contributions to the company.
When hiring from outside sources or promoting from within, business leaders should focus on finding managers who possess the leadership traits needed to improve engagement among workers. Providing ongoing coaching and holding managers accountable for employee engagement are keys to continued success. Research has shown that companies with supportive managerial staff have employees that are 67 percent more engaged than those at non-supportive organizations.
Implement Recognition and Reward Programs
It should go without saying that an employee who feels respected and valued for his or her work will be more motivated to continue supporting the company’s goals. Offering a simple verbal “thank you” can go a long way in showing appreciation for outstanding employees, but managers and business owners can take things a step further by providing employee rewards and incentives.
Recognizing employees with a “Wall of Fame” board, an employee of the month party, or shout out on social media can all be part of a rewards program. In the furniture retail industry, employers can motivate associates with leaderboards for top sales or number of hours worked during a busy season. Offering employee discounts for outstanding work is another way that retailers can engage sales associates while making them feel valued.
Give Employees Room to Grow
The potential for internal growth plays an important role in driving employee engagement. Regardless of the type of work that one does, it is difficult to remain engaged when daily tasks never change. For this reason, business owners looking to attract and retain top talent should examine the growth opportunities they provide to potential and current employees.
Although managers often correlate growth opportunities with a salary increase or a new job title, many employees can get the same satisfaction from growing within their current position. Providing employees with training and new leadership opportunities can be all that is needed to increase their engagement and break up the monotony of their day-to-day work.
Do Something outside of Work
Along with allowing a little time for fun in the workplace, business leaders can promote employee engagement by organizing social events. Social activities outside of work give employees the chance to interact and develop personal relationships with one another in a relaxed environment. When teams of workers enjoy each other’s company, they are often more productive professionally.
Employees’ personal schedules can sometimes make it difficult for everyone to attend any one event, so companies should try to organize several throughout the year. Activities can include a company softball tournament or barbecue, weekly happy hour, or an evening at a professional sports venue. Bringing employees and managers together for volunteer projects also provides a way to increase engagement while maintaining a positive presence in the local community.