Although there are a number of major players in the US furniture market, Ashley Furniture stands out from the rest. The American furniture manufacturer and retailer has a history dating back to 1945, but the company’s rise to the top of the industry began in 1970 when current chairman Ron Wanek launched a small furniture manufacturing operation in Arcadia, Wisconsin. Since then, Ashley Furniture Industries, Inc., has grown to become an international company operating in more than 120 countries around the world.
In addition to its role as the world’s largest furniture manufacturer, the company is also the largest furniture retailer in North America. The first Ashley HomeStore opened its doors in 1997, and two decades later, Ashley celebrated the opening of its 700th store location. Today, Ashley HomeStores bring in $3.8 billion in annual sales, nearly twice as much as its closest competitor.
The success of Ashley Furniture and its growth from a relatively unknown brand into a household name are not simply the result of good fortune. Ashley’s commitment to being the best furniture company in the world drives its success and continues to shape its daily operations.
Here’s a look at what makes Ashley Furniture a dominant industry leader:
From day one, Ashley Furniture Industries has focused on providing customers with top-quality home furnishings. The company’s manufacturing process begins with skilled engineers and designers who travel worldwide to find the latest trends, materials, and technologies. Then, every material and design is tested in Ashley’s state-of-the-art physical testing labs to ensure that it meets the company’s quality standards.
Ashley Furniture’s manufacturing practices and technologies ensure that each product produced is in line with the company’s goal to offer customers exceptional out-of-the-box quality at an affordable price. Ashley also partners with best-in-class suppliers and strives to hire disciplined and committed employees to keep quality at the heart of everything it does.
The company’s focus on operational and manufacturing excellence also supports its efforts to provide stylish, durable furnishings for the entire home. Today, Ashley customers can choose from items across 19 product categories, including bedroom, outdoor, home office, and entertainment.
Commitment to Efficiency
As part of its mission to improve quality, reduce costs, and increase business, Ashley Furniture works toward continuous improvement by employing innovative production equipment and lean manufacturing principles at its US facilities in Wisconsin, North Carolina, Pennsylvania, and Mississippi. The company’s patented assembly methods and streamlined systems support the Ashley team of manufacturing workers as they produce over 50,000 units each day.
Ashley’s commitment to efficiency extends from the factory floor to every area of the supply chain. In 1972, Ron Wanek established Ashley Logistics to manage the transportation and delivery of the company’s products. The Ashley fleet now comprises over 800 vehicles and 3,500 trailers that enable the company to move and deliver more than 30 million pieces of furniture each year. The fleet utilizes an advanced dispatch and routing system that ensures on-time delivery to customers in nearly every part of North America. Ashley is capable of delivering products to US customers in two days or less, a service that no other furniture company in the country can match.
In addition to speeding up production and delivery, Ashley’s efficient manufacturing processes and delivery systems translate into savings for customers. Providing customers with quality products on time and at an exceptional value is in line with the company’s growth-focused efforts to not only stay in business, but also increase profitability over the long term.
Focus on People and Community
With the understanding that any company is only as good as its employees, Ashley Furniture invests in its people through job skills training and management coaching, as well as direct communication and support. Once a person accepts a position with Ashley, he or she receives job-specific training in manufacturing, distribution, and logistics. All employees have the opportunity for continued professional development as they work toward higher levels of leadership within the company.
Those who attain leadership positions at Ashley continue to develop their professional competencies through the Wanek School of Business Leadership. Ashley leaders take part in online learning and classroom education programs while taking on challenging job assignments that sharpen their skills. Throughout the process, they also receive feedback, personal coaching, and mentoring from other experienced Ashley leaders. All these activities support ongoing employee improvement.
Along with investing in its employees, Ashley Furniture gives back to the communities it serves. The company supports local economies and contributes millions of dollars each year to national charities and nonprofit groups, including City of Hope, St. Jude Children’s Research Hospital, and the American Heart Association. Ashley also supports local education programs serving students from grade school through college. Ashley’s work in the community is part of its efforts to make a positive impact while advancing its business goals as North America’s furniture leader.