Along with providing a space where users can chat with friends, catch up on news, and follow the latest celebrity gossip, social media channels can be a great source of business information. Alerts about upcoming sales, pictures of the newest product arrivals, reviews, and helpful shopping and design tips are all available on platforms such as Facebook, Twitter, and Instagram. With so many people using these and other sites on a daily basis, social media is playing an increasingly important role in many retailers’ marketing strategies.
According to Social Media Examiner’s 2018 Social Media Marketing Industry Report, 92 percent of marketing professionals say that social media is important to their work. Many marketers and retail professionals, however, still struggle with implementing the right strategy to reach their target audience. This problem is particularly prevalent for many retailers in the home furnishings industry, which has been somewhat slow to fully embrace new technologies, including social media.
The good news is that leveraging social media to attract and engage customers does not have to be an overly complicated task. Read on to learn more about social media and the marketing channels available to your business.
Why Use Social Media?
The easy answer to this question is that these platforms are extremely popular. An estimated 2.62 billion people worldwide use social media, and this number is only expected to climb in the coming years. Ensuring that your business has a presence on prominent online channels can help you reach the many people who use social sites every day to connect not only with friends and family, but also with local businesses.
Studies have shown that while price is the leading factor in determining where an individual shops, knowing and trusting a business is also very important to today’s consumers. When used effectively, social media provides a way for retailers to build trust and brand awareness while showing the personal and sometimes light-hearted side of their business. Although boosting profits is the ultimate goal of all retail marketing strategies, social media offers the unique opportunity to drive sales by starting a conversation, building a community, and making personal connections with customers.
Although it has been the recipient of negative press recently, Facebook still reigns as the top social media channel in terms of the number of daily users. The platform is also the top choice for marketers looking to reach consumers through social media.
Retailers wanting to get the most out of their Facebook page may want to start by rethinking the size and content of their posts. A recent study conducted by social media analytics company Quintly found that posts with fewer than 50 characters resulted in the most interactions. Posts with no text at all came in second place. Quintly also found that visual content is extremely effective at driving Facebook interactions. Video is the best way to boost engagement, but posts with images are also popular.
Using the Quintly study as a guide, retailers may be able to improve the effectiveness of their Facebook page by avoiding wordy posts and embracing video content, which still appears to be underused as a marketing tool. Retailers may also want to minimize the number of posts that include links. Although posts with links to products are pervasive on Facebook, they are less effective than videos, images, and status updates at boosting online interactions.
Embracing Instagram and Twitter
Facebook may have the most active users, but it certainly isn’t the only social media platform that retailers should be using to reach their customers. While these platforms require a somewhat different approach, Instagram and Twitter are also effective tools for driving consumer engagement.
Because visuals are an important part of most marketing messages, more and more companies are using Instagram to build brand awareness. This is especially true in the home furnishings industry where design, color, texture, and functionality all come together in each product. To boost your Instagram account, include more product videos and consider posting user-generated content that highlights items found in your store. Don’t overdo it, however. For an Instagram account with less than 10,000 followers, one post per day should be sufficient.
Due to its character limit, marketing on Twitter can pose some challenges. However, it is the perfect platform for promoting discounts and sales events. Retailers can boost sales by creating special offers for followers. They can also drive engagement and attract more followers by using target keywords and hashtags to reach specific audiences.
In addition to focusing on Facebook, Instagram, and Twitter, retailers looking to reach the largest possible audience on social media should maintain a presence on other platforms, including Pinterest, LinkedIn, Google+, YouTube, and Tumblr. While retailers should treat each platform differently, it’s important to post content that starts a conversation and is worthy of a customer’s time.
Overall, the tone of social media posts should be friendly and conversational rather than salesy and promotional. It’s also important to monitor conversations and respond to customers’ questions, concerns, and even negative comments. Be genuine and add personality to your posts, and don’t forget to use social media accounts to show your company’s involvement in the local community.